assist customers through multiple channels (email or phone) enthusiastically and professionally;
support customers with booking management, cancellations, and billing issues;
attract potential customers by answering questions about rent-a-car reservations and their different options, providing additional information to meet customer needs;
gather information from new customers and input it into the platform;
process and respond to contact requests promptly, contributing to fostering commitment to our client's brand; […]
previous experience in a call center environment (preferred); […]
Randstad's...