Implementation and continuous improvement of IT service management processes […]
Coordination and supervision of technical support teams to ensure efficient and effective delivery of IT services
Collaboration with other areas of the organization to ensure integration of IT services with business objectives […]
Ensuring compliance with information security standards and IT governance […]
Higher education in Computer Science, Software Engineering, Information Systems or related areas; […]
knowledge of Key performance indicators (like: FCR, AHT, CSAT, NPS, ..) […]
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