As an Operations Customer Expert at Nespresso, you will act as a brand ambassador with the goal of elevating the customer experience, transforming every contact into an opportunity to create engagement with the brand, trust, and loyalty. […]
Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations;
Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
Using all available skills and information...