We are looking for a dynamic and results-driven Contact Center Coordinator with proven experience in managing contact center teams. You will be responsible for planning, monitoring, and optimizing daily operations while ensuring high standards of customer service and team performance.
Key Responsibilities:
Define and develop goals for daily contact center activities;
Plan tasks and allocate resources efficiently to maximize productivity;
Collect and analyze performance metrics (conversion rates, costs, customer service KPIs, etc.);
Train and support the team to maintain high standards in customer...