The primary goal of a retention line is to prevent customer churn (i.e., […]
Agents working in this line are trained to identify the reasons why
customers want to cancel and to offer solutions to keep them.
Addressing Customer Concerns: They handle customer complaints, […]
Offering Incentives: They may offer discounts, special promotions, or
upgraded services to persuade customers to stay. […]
experiences and strengthen customer relationships. […]
excellent communication skills in German and English; […]
language allowance: 150€ for English Language + 350€ for German Language (x13) […]
Randstad's...