you'll provide guidance, coaching, and mentorship, ensuring the team delivers exceptional quality in content review and community management; […]
team leadership: manage, coach, and develop a high-performing team of Italian content moderators/support agents; […]
policy enforcement: ensure adherence to community guidelines, handle escalations, and analyze content trends; […]
communication excellence: foster clear and effective communication within the team and with management; […]
analytical skills: strong analytical and critical thinking skills, with a solution-oriented mindset; […]
wellness &...