Log, track, and manage incidents and service requests using an IT Service Management (ITSM) tool, ensuring timely resolution and excellent customer service. […]
Provide on-site and remote support during VIP videoconference meetings to address any technical issues that arise, to ensure minimal disruptions. […]
Ensure adherence to internal policies, procedures and security protocols to protect sensitive information and maintain compliance with international standards. […]
Candidates should ideally have demonstrated experience in service desk operations, incident and problem resolution, and service...