Are you an experienced people leader fluent in German with a passion for customer service and team development? We are looking for a German-speaking Team Lead to join our growing contact center team. In this role, you will lead a group of customer service agents, ensuring high performance, motivation, and quality of service across the board. […]
Lead, coach, and motivate a team of German-speaking contact center agents;
Monitor and evaluate team performance, providing regular feedback and development plans;
Ensure operational KPIs, SLAs, and quality standards are consistently met or exceeded; […]
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