Lead a team of customer service representatives to deliver high-quality service to global customers;
To manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;
Monitor and analyse key performance indicators to drive continuous improvement;
Manage escalated customer complaints and resolve them satisfactorily;
Implement customer service protocols and procedures to ensure consistent service delivery; […]
Undertake regular training and development sessions for the team;
Contribute to the development of customer service strategies...