Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals. […]
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from...