- You will build a solid end-to-end training plan and material for RES OtC processes for each Role in the Customer Service Organization […]
- Furthermore, you'll work closely together with CSC managers and Team Leaders to identify training needs and set up individual training plans both onboarding and continuous
- Continuously drive initiatives to ensure and promote quality on the operations executed by the CSC. Communicate the standards and stimulate compliance with it
- Promote feedback to the CSC team regarding Quality (execution of mini regular audits) and assure improvement actions are put...