Conducting Ad Hoc Investigations: Support with on-demand, issue-specific investigations to assist in root cause analysis and resolution planning.
Reporting: Prepare and deliver regular reports across various areas including Service Delivery, Service Assurance, and Capacity Management to provide visibility and drive informed decision-making. […]
Technical Support: Provide assistance with technical tasks such as KMZ (Keyhole Markup Language) requests and diversity checks to ensure accuracy in network and service documentation. […]
Colt Tool Training: Contribute to the delivery or coordination of...