Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements and SLAs (Service Level Agreements). […]
As an IT Quality (of Service) Management Officer, your main objective is to drive various topics on continual improvement with the product teams and other key stakeholders, based on former data analysis from global QoS Power BI dashboard and Service Now to identify the right levers for improvement...