We are looking for a Senior ITIL Service Manager to manage the end-to-end delivery of IT services. […]
Coordinate, plan, and manage the teams responsible for delivering services;
Ensure that teams operate efficiently and in line with established objectives;
Ensure that all service delivery processes and activities adhere to the ITIL framework, guaranteeing the highest service quality; […]
Manage critical incidents and ensure the rapid restoration of service in accordance with defined SLAs; […]
Conduct periodic meetings with stakeholders to discuss progress, challenges, and opportunities for improvement...