As a Contact Centre Business Partner Outsourcing Performance Manager, you will lead the management of outsourcing partners and the MSC Cruises Multilingual International Hub. Your focus will be on driving sales, enhancing customer experience, and implementing strategic initiatives to achieve operational excellence. This role is based in (Geneva). […]
Build and maintain strong relationships with outsourcing partners and internal stakeholders to maximise sales opportunities. […]
Facilitate business reviews, conduct regular audits, and support the governance of strategic plans. […]
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