Are you detail-oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment.
As a German Quality Analyst, your role will be crucial in ensuring top-tier customer service performance for one of our prestigious projects. […]
Monitors and reviews customer service calls daily. […]
Shares updates and performance feedback with supervisors. […]
Gives feedback to training teams on issues for new agent training.
Takes part in calibration sessions to ensure consistent call scoring. […]
Native-level German and an...