We are recruiting a customer service agent fluent in Swiss German, for a hybrid role in Lisbon to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. […]
Respond to customer queries phone and written channels in a timely and accurate wayReport product malfunctionsEncoding internal databases with information about consumers' requestsInform customers about new features, functionalities and campaigns […]
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