Our client has redefined and revolutionized the way millions of people enjoy their espresso coffee and shaped the global coffee culture, growing from a ground-breaking idea in Switzerland to a global brand with a presence in 81 countries. […]
• Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations.
• Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation.
• Using all available skills...