Responsible for the output and quality of services provided by the O2C Team to internal and external customers, including services provided by BPOs.
Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits and payment terms and take corrective actions where necessary. […]
Drive implementation of standard O2C processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
Partner with business teams to identify and assess process gaps that...