The Senior Technician Application Support mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution […]
Provide support to users of the systems in a timely and efficient manner Build and maintain a knowledge base regarding support issues and their resolution Build a working knowledge of the...