We are looking for a 2nd Level Support Engineer to manage customer service requests (CSRs) and ensure their resolution within defined SLAs, while maintaining high levels of customer satisfaction. The ideal candidate will have technical skills in Linux/UNIX, databases, and telecom protocols. The role involves troubleshooting complex issues, collaborating with internal teams and third-party vendors, and contributing to seamless service delivery for telecom operators. Good problem-solving skills and a customer-focused approach are essential. […]
A degree in Engineering, Information Technology (IT)...