• Oversee SAP AMS support for multiple customers, ensuring high-quality service delivery. […]
•Ensure 24/7 support availability and incident resolution within agreed timelines. […]
•Drive continuous improvement initiatives to enhance service efficiency. […]
• Act as the primary point of contact for escalations and ensure customer satisfaction. […]
• Conduct regular service reviews and performance reporting with clients. […]
• Manage incident resolution, ensuring minimal disruption to business operations. […]
• Ensure change management processes are followed for system updates and enhancements....