The Quality Analyst (QA) is responsible for conducting monitoring and audits across various communication channels, including voice (primarily), email, and chat. They will address client inquiries via email and carry out all activities outlined in the best QM framework, such as attending meetings, participating in calibrations, and performing driver analysis. The role is key to ensuring quality standards are consistently met and client expectations are exceeded. […]
Performs monitoring, autonomously and impartially, according to project requirements to objectively evaluate processes compliance...