Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives […]
Conduct thorough investigations into escalated cases, gathering relevant information from multiple sources, analyzing data and identifying root causes to determine appropriate solutions […]
Make informed decisions and recommendations based on company policies, product knowledge and customer needs, balancing business objectives with customer satisfaction […]
Maintain accuracy and detailed records of escalated cases, including descriptions of the issues...