evaluate the quality of a multilingual call-center operation (calls, time to solve, client satisfaction)
create reports and perform calibration sessions with the team
report when needed to other managers and brainstorm with other evaluators […]
fluency in at least TWO of the following languages: […]
demonstrate a passion for customer service, experience and determination to provide a complete report;
responsibility, adaptability and resourcefulness, as well as the ability and strong motivation to work from home;
commitment to a high level of accuracy and excellent attention to detail; […]
Randstad's...